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Important info about procedures for opening a new prepaid card account. To assist the government fight the funding of terrorism and money laundering activities, federal law requires all financial institutions to acquire, verify, and record information that identifies each individual who opens an account. What this means for you: When you open a prepaid card account, we may require your own name, address, date of birth, Social Security Number, tax identification number as well as other information that will enable us to identify you. We might also ask to view your driver’s license or any other identifying documents.

Is my ALINE Card ready to use once i receive it? No. For the protection, you need to head to or call 1.877.237.4321 to activate your ALINE Card. You will need to choose a PIN (personal identification number) once you activate your Card. By activating the ALINE Card, you might be agreeing towards the terms and conditions within the Cardholder Agreement.

When can i see my pay loaded onto my new ALINE Card? Allow as much as three weeks after card activation to your pay to begin with to become loaded on to your new ALINE Card. To find out if your pay has been added to your brand new Card, it is possible to view your balance on the FREE mobile app, the cardholder website at, or by contacting Cardholder Services at 1.877.237.4321.

Do I need to contact my employer about my new ALINE Card? If your employer enrolled you for the ALINE Card, you may not must speak to your employer. In this instance, you only need to activate your brand-new ALINE Card to be able to start receiving your wages into it. If you enrolled yourself for the ALINE Card through the mobile app, you need to provide your employer with your routing and account numbers once you’ve activated your ALINE Card. Your employer needs these details to be able to direct your wages on to your ALINE Card. You can access your routing and account numbers on the mobile app or on

May I request another ALINE Card for a spouse or trusted family member? Yes. Log to your account at or call Cardholder Services at 1.877.237.4321 to get information and adding a secondary cardholder in your account. You and also all secondary cardholders must pass a validation process. Should you and all secondary cardholders pass the validation process, you and the secondary cardholders share the identical pool of funds. Each individual has full and immediate accessibility joint balance on the ALINE Card.

Is the ALINE Card a credit card? No. The aline card is really a reloadable Visa® or MasterCard® prepaid debit card-not a credit card. It will not build credit rating. Each pay period, your employer automatically loads your pay on the ALINE Card. Any time you make use of the ALINE Card, the purchase amount is deducted from the money available on the ALINE Card. Does my ALINE Card earn interest? No. Interest will not be earned on or applied to the ALINE Card balance.

What must i do if my ALINE Card is lost, stolen or damaged? You ought to report the lost, stolen or damaged ALINE Card to Cardholder Services immediately and so the ALINE Card could be deactivated. Cardholder Services can be reached at 1.877.237.4321. We shall cancel your ALINE Card and transfer the funds to an alternative ALINE Card that will be delivered to you. You might receive one lost/stolen replacement ALINE Card for no charge ($) per calendar year sent regular U.S. mail for no charge ($). After the one replacement card at no charge ($) or for expedited delivery, a fee may apply, so please see your Cardholder Fee Schedule. If you want to access your funds just before receiving your replacement card, please ask the representative to authenticate an ALINE Check by ADP® which has to be made payable to yourself for your full available balance. The ALINE Check can be found in your original ALINE Card Welcome Kit.

Once the ALINE Check is authenticated, the representative offers you the exact available balance along with your 6-digit authentication number, that you must record on the check. Funds for that check will immediately be deducted from your ALINE Card balance to permit payment when presented (you are unable to alter the check amount or perhaps the check will be returned). If you do not possess available balance on the ALINE Card, your request to authenticate the check is going to be declined. Please be aware: because you possess an activated ALINE Card, it is possible to ONLY use the ALINE See if your ALINE Card has become reported lost or stolen and you need access to your funds prior to receiving your replacement card. No fees is going to be charged for replacing a lost or stolen ALINE Check or putting a stop payment of an authenticated ALINE Check after authentication. To cancel or place a stop payment on an ALINE Check after it has been authenticated, please call Cardholder Services at 1.877.237.4321. It is possible to request additional checks by looking at or by calling Cardholder Services.

Is there fraud protection using the ALINE Card? Yes. Signature-based transactions that qualify are protected by Visa or MasterCard’s Zero Liability Policy. Visa’s and MasterCard’s Zero Liability Policy provides protection hdquhu unauthorized purchases. Other restrictions may apply. You may even have other protections under applicable law, such as Regulation E. Please make reference to the Cardholder Agreement you received with all the ALINE Card, look at the Cardholder Agreement on the FREE mobile app as well as at, or request a duplicate by calling 1.877.237.4321. 9. That do I call with questions about the ALINE Card? Most questions on the ALINE Card and specifics of transactions created using the ALINE Card can be answered through the cardholder website at To achieve Cardholder Services relating to your ALINE Card, please call 1.877.237.4321.

This number is additionally printed on the back of the ALINE Card. 10. Am I Going To be charged any fees using the ALINE Card? Yes. There exists a charge for using certain features on the ALINE Card. Please make reference to your Cardholder Fee Agenda for applicable usage fees. It is possible to view your ALINE Card Fee Schedule anytime on the FREE mobile app and also at You can even contact Cardholder Services by calling 1.877.237.4321 to speak with an agent or to request a copy of the Cardholder Fee Schedule be sent to you. 11. Are funds loaded onto the ALINE Card FDIC insured? Yes. The amounts which you load on the ALINE Card are insured through the Federal Deposit Insurance Corporation (“FDIC”) approximately the utmost amount supplied by applicable law. 12. Will my ALINE Card expire? Yes. Your ALINE Card comes with an expiration date however, your funds usually do not expire. Please review the front of your ALINE Card to see your expiration date. Before your existing ALINE Card expiring, a brand new ALINE Card will be sent to your address on file.

I received a non-personalized ALINE Card from my employer, how can I obtain a personalized ALINE Card with my name embossed on the Card? You can even obtain a personalized ALINE Card with your name embossed on the card in the event you request and they are approved to receive your routing and account numbers. Whenever you activate the non-personalized ALINE Card, it is possible to immediately log in setting-increase your account at and select “Add More Cash Options” so that you can add funds from multiple employers and sources such as your annual tax refund, government benefits, and child support payments.